Delete your Swaparoo account and data

This page explains how to request deletion of your Swaparoo account and the personal data we hold about you.

It applies to the Swaparoo mobile app and the Swaparoo web app, operated by Swaparoo Pty Ltd (ABN 72 676 102 613).

1) Option 1 — Delete from inside the app

If you no longer have the app installed or cannot sign in, email support@swaparoo.app from the address registered on your account, with the subject "Account deletion request".
Include your full name and registered email or phone number so we can locate the account.
We may ask you to verify your identity before we act on the request. This protects your account from fraudulent deletion requests.

Your profile and login credentials (name, email, phone number, password or linked sign-in provider).
Saved beneficiaries and payee details.
Device identifiers, push notification tokens and app preferences.
Product analytics and usage data linked to your account.
Support conversations, except where they form part of a compliance or dispute record.

As a regulated financial business in Australia, we cannot delete everything on request. We are required to retain identity verification records (KYC/KYB) and transaction records for 7 years after your last transaction or the closure of your account, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related AUSTRAC obligations.
Retained records are restricted to compliance, audit, legal and fraud-prevention access only. They are not used for marketing and are not used to contact you again.
Records we may also need to keep include those relevant to an unresolved dispute, chargeback, investigation, or a legal or tax obligation.
Once the retention period ends, these records are securely deleted or de-identified.

Withdraw any remaining balance. We cannot close an account that still holds funds.
Wait for any pending or in-flight transfers to settle.
Download any statements or receipts you want to keep — you will lose access to them once the account is closed.

We acknowledge deletion requests within 5 business days.
Once your identity is verified and there is nothing outstanding on the account, we complete the deletion within 30 days and confirm by email.
If we cannot delete some data because of the legal obligations described above, we will tell you which categories are retained and for how long.

Our Privacy Policy explains in full what we collect, who we share it with, and your other privacy rights, including access and correction.
If you are not satisfied with how we handle your request, you can contact the Office of the Australian Information Commissioner (OAIC).

Request deletion now

Email us from your registered address and we'll start the process.